Privacy
What Sacrebleu Studio collects, why, and who else handles it. The short version: only what is needed to make and ship a console and to write to you, no advertising trackers, and nothing is sold or shared for marketing. Questions or requests: hello@sacrebleu.studio.
What we collect
- The mailing list. Your email address, the date you signed up, and the site or link that brought you. Used to write to you about the console. Every email has an unsubscribe link.
- Pre-orders and orders. Your name, email, shipping address, what you ordered and its payment status. Used to make, ship and support your order, and to send the balance invoice.
- Payments. Card details go straight to Stripe. We see the last four digits and the card brand, never the full number.
- Visits to this site. The pages you view and what you do on them (opening the pre-order, picking a number, starting a checkout), the site that sent you, and campaign tags in the link. Each browser gets a random id kept in its local storage, so we count visitors rather than page loads. If you place a pre-order, that id is kept with it, so we know which link led to it. No cookies, no advertising trackers, no third-party analytics.
- Security. A one-way hash of your IP address, to limit repeated attempts on the pre-order and the problem reports.
- Problem reports from the console's app. When you send one: what happened, an email if you give one, the app and phone versions, and the console's log for that time. Logs are deleted after 90 days.
- Emails you send us. Kept to answer you and to look back on your order.
Who else handles it
These companies process data for us, only to provide their service:
- Stripe: payments, receipts and invoices.
- Google Firebase: the database behind the site, the pre-orders and the problem reports.
- Buttondown: the mailing list.
- Resend: the welcome email, and order and report emails.
- Netlify: hosts this website.
- Shipping carriers: your name and address, to deliver your console.
We don't sell or rent personal data, and we don't share it for advertising. We disclose it to anyone else only if the law requires it.
How long we keep it
The mailing list: until you unsubscribe. Orders: as long as tax and accounting rules require, usually seven years. Problem report logs: 90 days. Anything else: until it is no longer needed.
Your choices
Email us to see what we hold about you, correct it, or delete it. We answer within 30 days, usually much sooner. We may need to keep order records the law requires. These rights apply wherever you live.
The console itself
The console talks to your lighting system, such as Home Assistant or a Lutron bridge. It sends nothing about your lights or your home to us. The only data that reaches us from it is a problem report you choose to send.
Children
This site isn't meant for children under 13, and we don't knowingly collect their data.
Changes
If this policy changes, the date at the top changes. If a change affects data we already hold, we email you first.