Terms

These terms cover buying from Sacrebleu Studio, a business in Washington, USA, and using this website. The terms shown when you place an order are the ones that apply to it. Questions: hello@sacrebleu.studio.

Pre-orders

1. A deposit reserves one console from a batch. In a numbered batch you choose the number; in other batches you get a place. The deposit, the full price and the planned delivery quarter are shown before you pay. Your number or place is held for 10 minutes while you pay.
2. The deposit is fully refundable until your console ships. Cancel from the link in your confirmation email or at hello@sacrebleu.studio. We refund within two business days; your bank may take a few more.
3. About two weeks before your console ships, we email you an invoice for the balance. You have 14 days to pay it or cancel. If you do neither, we refund the deposit and release your number or place.
4. Delivery dates are estimates. Before shipping, the deposit is refundable anyway. If your console will ship more than a week after the date in your balance invoice, we email you the new date, and you can cancel for a full refund, balance included.
5. Details may change before shipping as parts are finalized. If anything on the published spec list changes, we tell you before the balance invoice.
6. Some batches have a limit per person, or ship to some countries only. Any limit is stated with the pre-order.

Prices and payment

Prices are in US dollars. Shipping is included where the product page says so. Sales tax is added where it applies. Payments go through Stripe; we never see or store your card number.

Shipping

Consoles ship insured, with a signature on delivery. If one arrives damaged, email us within 7 days with a photo and we repair or replace it at our cost.

Returns

If the console isn't for you, return it within 30 days of delivery for a full refund, deposit included. Email us first and we send a prepaid shipping label. Pack it in its original box. We refund within two business days of receiving it, once we have checked it is undamaged.

Warranty

Two years from delivery, parts and labor, on defects in materials and workmanship. We repair or replace the console, our choice, and pay shipping both ways within the US. The warranty stays with the console if it changes owners. The full warranty is published on this site when pre-orders open, and sent with the balance invoice.

Your lighting system

The console controls lights through a system you already have, such as Home Assistant or a Lutron bridge. Which systems it works with is listed on the product page. We are not responsible for those systems, your network, or the lights and other products the console controls. We publish firmware updates; installing them is up to you.

Limits

To the extent the law allows, we are not responsible for incidental or consequential damages, and our total responsibility for an order is limited to what you paid for it. Some states don't allow these limits, so they may not apply to you. Nothing in these terms takes away rights you have under the law of your state.

This website

The text, photos and videos on this site are ours. You can link to them and share them with credit; please don't copy them to sell something else. We keep the site accurate, but it can contain mistakes; if a price on the site is wrong, we tell you before taking payment and you can cancel.

Disputes

Email us first. Most problems are solved that way. These terms are governed by the laws of the State of Washington.

Changes

We may update these terms. The date at the top changes when we do. An order keeps the terms in effect when it was placed.