Help with a console or an order

Email hello@sacrebleu.studio. We answer within two business days. If it is about a console, include its number; it is on the bottom plate and in your confirmation email.

Cancel a pre-order

Use the cancel link in your confirmation email, or email us with your name and console number. The deposit is fully refundable until your console ships. We refund it within two business days; your bank may take a few more.

Your balance invoice

About two weeks before your console ships, we email you an invoice for the balance. You have 14 days to pay it or cancel. If you need more time, email us.

Shipping

We email you the tracking number when your console ships. It needs a signature on delivery. If it arrives damaged, email us within 7 days with a photo.

Returns

Within 30 days of delivery, for a full refund. Email us first and we send a prepaid label.

Something isn't working

In the console's app, go to Settings, then Report a problem. It sends us the console's log for that time, which usually tells us more than a description can. Or email us. Repairs under the two-year warranty are free, shipping both ways included.

Terms and privacy

The terms cover pre-orders, payment, returns and the warranty. The privacy policy covers what we collect and who handles it.